FAQ

We hope the following will help address some of your queries. If it does not, please feel free to contact us directly.

Do I need to make an appointment?

Yes, please make an appointment before coming to our clinic. This will enable us to give you undivided attention and dedicate the right amount of time to comprehensively assess and treat your condition.

What to expect on my first appointment?

Please arrive 10 minutes earlier to do registration. We would need your medical history such as past surgeries, medications currently taking, and allergies. We highly encourage you to prepare the details before your visit. Perhaps note them down on paper or your mobile phone. Based on this information and other queries, our Physiotherapist will then assess you thoroughly and administer the required treatment.

What should I bring along for my first appointment?

  1. Your NRIC for registration
  2. A doctor's referral letter, if any.
  3. Medical imagings (X-Ray, CT-Scan, MRI) and imaging reports, if any.
  4. Suitable clothing for the session (please refer to the next FAQ)

What should I wear for my treatment session?

For Physiotherapy, please wear loose, comfortable clothings, especially over areas to be worked on. For eg. bring along or wear bermudas or shorts for thigh-knee-foot work, or wear round neck t-shirts/ sleeveless tops for upper body work.

For Pilates, please wear gym clothes or comfortable, loose clothings of stretchable materials. Also, bring along a pair of spare socks.

How long will the physiotherapy session last for?

Your first session will last for about 45-60 minutes depending on the complexity of your condition. Follow-up sessions, if any, will last for 20-30 minutes, also depending on your condition.

What are the payment modes available at the clinic?

We accept payments in Cash, NETS, Credit Card (Visa, Master) and On-line banking (PayLah, PayNow)

Is your Physiotherapy service covered by insurance?

Yes, but we would need a doctor's recommendation letter for you to claim insurance. We will help you with your insurance claim by submitting the required reports, if needed. As plans and policies vary across insurers, do check with your insurer first on coverage before coming to our clinic.

What are your fees like?

Do contact us for our fees and rates as they differ depending on treatments rendered.